Notifying customers about their shipped orders and providing tracking details is a crucial part of managing an eShop.
In Odoo, this process can be fully automated. Once a Delivery Order is marked as "Done," an email with the relevant shipping information is sent to the customer automatically.
To enable this feature:
- Go to
Inventory > Configuration > Settings > Shipping. - Enable the
Email Confirmation setting.
After saving the changes, the system will send an email to the customer when a Delivery Order is completed, including all the necessary details.
The email template used for the notification can be customized. It is named “Shipping: Send by Email” and can be edited under Settings > Technical > Email > Email Templates.